Archer Daniels Midland

82434BR

Job Title:

Customer Service Representative – New Berlin, IL

Department/Function:

Sales, Customer Service & Origination

Job Description:

Customer Service Representative – New Berlin, IL

This is a full time non-exempt position.

Position summary:

This successful candidate will be responsible for proactively maintaining an ongoing relationship with customers, grain origination staff and operations staff. They will have daily exposure to customers in a fast paced environment and will be responsible for handling many aspects of customer accounts via phone conversations and in person interaction. Representatives will have exposure to grain ticket entry and processing, producer settlements, information in customer records management, purchasing grain from customers and accounts payable processing. Limited travel may be required.

Job Responsibilities:

• Work in a lively grain purchase environment

• Partner with Operations to know the functionality of One Weigh & how it interfaces with Agris

• Partner with Origination Team to maintain excellent relationships with producer customers & give bids for grain

• Interact with customers regarding orders and documentation needs

• Follow through on logistics for shipments from origin to destination

• Enter and handle sales and purchase contracts

• Process invoices and monitor accounts receivable

• Researching and acquiring resolution of customer issues

• Effectively handle positive relationships with ADM Plants, ADM Transportation Teams, ADM Technical Team and Shared Service

• Cross training on all CSR responsibilities

• Other reasonable tasks as assigned by supervisor

Job Requirements:

• Ability to multi task is essential to being successful in this job. Must adapt and perform consistently in a fast paced environment.

• Outstanding verbal and written communication skills to be utilized daily

• High regard for accuracy and attention to detail

• Ability to collaborate well in a team environment. Must be committed to group goals and objectives and continually seek to improve

• Excellent organizational skills

• Must be efficient problem solver

• Must be able to make moderately complex decisions which impact all aspects of the business

• Must have a friendly and positive disposition

• Proficiency in Microsoft Excel, Word and Outlook required

• Ability to learn web based and other computer applications as needed

• Actively grow their knowledge of their customers business and market conditions

• 2 year Associate's Degree or 4 years office &/or CSR experience equivalency

Excited about this role but don’t meet every requirement listed? Studies show that often applicants will self-select out if they don’t check every box. We encourage you to apply anyway. You may be just the right candidate for this role or another one of our openings.

ADM requires the successful completion of a background check.

​​​​​​​ “AJCIND”

REF:82434BR

Req/Job ID:

82434BR

City:

New Berlin

State:

IL - Illinois

Ref ID:

#LI-LP2

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About ADM

At ADM, we unlock the power of nature to provide access to nutrition worldwide. With industry-advancing innovations, a complete portfolio of ingredients and solutions to meet any taste, and a commitment to sustainability, we give customers an edge in solving the nutritional challenges of today and tomorrow. We’re a global leader in human and animal nutrition and the world’s premier agricultural origination and processing company. Our breadth, depth, insights, facilities and logistical expertise give us unparalleled capabilities to meet needs for food, beverages, health and wellness, and more. From the seed of the idea to the outcome of the solution, we enrich the quality of life the world over. Learn more at www.adm.com.

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#IncludingYou

Diversity, equity, inclusion and belonging are cornerstones of ADM’s efforts to continue innovating, driving growth, and delivering outstanding performance. We are committed to attracting and retaining a diverse workforce and create welcoming, truly inclusive work environments — environments that enable every ADM colleague to feel comfortable on the job, make meaningful contributions to our success, and grow their career. We respect and value the unique backgrounds and experiences that each person can bring to ADM because we know that diversity of perspectives makes us better, together.

We are committed to ensuring all qualified applicants receive consideration for employment regardless of race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law.

We welcome everyone to apply, especially those individuals who are underrepresented in our industry, as we strive to ensure our workforce represents the world that we help to feed: people of color, women, gender non-conforming, LGBTQIA+, veterans and persons with disabilities. For more information regarding our efforts to advance Diversity, Equity, Inclusion & Belonging, please visit our website here: Diversity, Equity and Inclusion | ADM. (https://www.adm.com/en-us/culture-and-careers/diversity-equity-inclusion/)